Siemens 1190 User Manual

Each UCD (Uniform Call Distribution)  Subscriber Group 

is formed by a maximum of 32 extensions. These exten-

sions are assigned to answer calls destined to a specific 

number that identifies the group. 
The users of these extensions are called Agents.

Enter the UCD group number. 

•

 to 

 = UCD Group

Wait for the call to be answered. Initiate conversation.

Allows an Agent, at anytime, to enter a group to which 

he/she belongs.

>

:

Select and press to confirm.

>

:

  Enter the code to login or logout of the UCD group.

Press the "UCD GP LOGON/LOGOF" key.

[1]  Internal or external calls to a UCD Subscriber Group are routed to 

the extension that has been free the longest. Calls made to a spe-
cific extension do not affect the way calls are distributed. 

 

Login/Logout, Available/Unavailable, and Processing Later activity 
is recorded for statistical purposes only. For more details see Pro-
gramming an Extension - UCD Subscriber Group in the Program-
ming Manual.

 

UCD Subscriber Groups are used for Voice Mail functions.

[2]  Once an Agent is connected (logged in) to a group, the Agent will 

be automatically disconnected (logged out) from the previous 
group.

 

When a UCD Agent activates Call Forwarding, the Agent is auto-
matically logged out of the group. When the Agent is logged into 
the group, Call Forwarding is deactivated. When a UCD Agent ac-
tivates Call Forwarding - No Answer, the Agent’s status becomes 
Unavailable. 

 

When the status is Available, Call Forwarding is deactivated.

 

Deactivating Call Forwarding does not affect the UCD Agent sta-
tus.

GP LOGON/GP LOGOFF

GP LOGON/GP LOGOFF

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