Manuel D’UtilisationTable des matièresPreface19Audience19Organization19Chapter 1: Introduction23Overview23How is the Data Collected?23Inventory23Collection24How is the Data Processed and Loaded into the Database?24CME Operation25Loading Phase25Building Phase25Processing Phase25Output Phase25How is the Data Reported?25Chapter 2: Supported Reports29Overview29Reporter Sets29Reporter Set Tree29Reports31CCM Server Quality Resource Detail Chart34CCM Server Quality Resource35CCM Sql Server Group36CCM Sql Server Resource Detail Chart37CCM Sql Server Resource38CDR Call Distribution Detail Chart39CDR Call Distribution Group40CDR Call Distribution Resource41CDR Quality Detail Chart43CDR Quality Group45CDR Quality Resource46CDR Utilization Detail Chart48CDR Utilization Group49CDR Utilization Resource50CDR VoiceMail Usage Detail Chart52CDR VoiceMail Usage Resource53Cluster Call Distribution Detail Chart55Cluster Call Distribution Group56Cluster Call Distribution Resource57Cluster Erlang-B Group58Cluster IP vs Legacy Detail Chart59Cluster IP vs Legacy Resource60Cluster Quality Detail Chart61Cluster Quality Group62Cluster Quality Resource63Cluster Utilization Detail Chart65Cluster Utilization Group66Cluster Utilization MLH Resource67Cluster Utilization Resource68Cluster VoiceMail Usage Detail Chart69Cluster VoiceMail Usage Resource70Errors on Cluster by Codec71Gatekeeper Availability Resource Detail Chart73Gatekeeper Availability Resource74Gatekeeper Device Quality Resource Detail Chart75Gatekeeper Device Quality Resource76Gatekeeper Interface Availability Resource Detail Chart77Gatekeeper Interface Availability Resource78Gatekeeper Interface Utilization Resource Detail Chart79Gatekeeper Interface Utilization Resource80Global VOIP81K-Factor Detail Chart83K-Factor Group84K-Factor Resource86Media Device Group88Media Device Resource Detail Chart89Media Device Resource90Perfmon Active Calls Detail Chart91Perfmon Active Calls Group92Perfmon Active Calls Resource93Perfmon MOH Detail Chart95Perfmon MOH Group96Perfmon MOH Resource97Perfmon PSTN Detail Chart98Perfmon PSTN Group99Perfmon PSTN Resource100Perfmon Security Detail Chart102Perfmon Security Group103Perfmon Security Resource104PSTN Gateway Availability Resource Detail Chart106PSTN Gateway Availability Resource107PSTN Gateway Device DS0 Usage Detail Chart108PSTN Gateway Device Quality Resource Detail Chart109PSTN Gateway Device Quality Resource110PSTN Gateway DSP Card Resource Detail Chart111PSTN Gateway DSP Card Resource112PSTN Gateway E1/T1 Availability Resource Detail Chart113PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart114PSTN Gateway E1/T1 Interface Utilization Resource115PSTN Gateway E1/T1Availability Resource116Top 10 CDR Call Completion117Top 10 CDR Call Duration119Top 10 CDR K-Factor121Top 10 CDR Number of Calls123Top 10 CDR Number of Errors125Top 10 Cluster Call Completion127Top 10 Cluster Number of Calls128Top 10 Cluster Number of Errors129Top 10 E1/T1 Utilization Resource130Chapter 3: Devices and Services133Overview133Summary of Device Technology133Categories of Service Reporting134Services and Devices Monitored134Sources of Collected Data135Collecting CDR and CMR Data with Cisco CallManager135Port for SQL Access136Troubleshooting Note for SQL Requests136Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager137Pre-Requisites138SNMP Access138Cisco CallManager Configuration138Supported MIBs139Chapter 4: Element and Sub-Element Properties141Overview141AP_ifType142CDRclusterId143CDRcustomerId144CDRsiteId145cdrType146clusterId147customerId148Element.NAME149Element.STATE150FAMILY151NAME152siteId153STATE154VoIPCallMgrClusterId155VoIPCallMgrCustomerId156VoIPCallMgrDSPMaxChannel157VoIPCallMgrFileSystemName158VoIPCallMgrGatewayIpAddress159VoIPCallMgrGatewayName160VoIPCallMgrGatewayType161VoIPCallMgrMediaDeviceIpAddress162VoIPCallMgrMediaDeviceName163VoIPCallMgrMediaDeviceType164VoIPCallMgrProcessName165VoIPCallMgrSerialOrDsp166VoIPCallMgrServerDescr167VoIPCallMgrServerId168VoIPCallMgrServerVersion169VoIPCallMgrSqlDbName170VoIPDeviceType171Chapter 5: Defined Resources173Overview173Cisco IP Telephony Technology Pack Resources173Sub-Element Types175Tables of Sub-Element Types175Chapter 6: Sub-Element Grouping Rules185Overview185NOC Grouping186Global Customer View Branch186IP Telephony Call Detail Record Branch188Infrastructure Branch191Sub-Element Collect Grouping193Chapter 7: Collection Formulas197Overview197Data Collection198Formulas and Metrics198Formula Reference199AttendantConsoleClientsOnline200AttendantConsoleClientsRegistered201AuthenticatedCallsActive202AuthenticatedPartiallyRegisteredPhone203AuthenticatedRegisteredPhones204Availability (percent)205BRIChannelsActive206BRISpansInService207CallDuration208CallsActive209CallsInProgress210CauseCallRejected211CauseChannelUnacceptable212CauseDestinationOutOfOrder213CauseInvalidNumberFormat214CauseMisdialedTrunkPrefix215CauseNetworkOutOfOrder216CauseNoAnswerFromUser217CauseNoChannelAvailable218CauseNoRouteToDestination219CauseNoRouteTransitNetwork220CauseNoUserResponding221CauseNumberChanged222CauseOther223CauseResourceUnavailable224CauseSubscriberAbsent225CauseSwitchCongestion226CauseTemporaryFailure227CauseUnassignedNumber228CauseUserBusy229CCM CPU Utilization (percent) (avg last 5 mn)230CCM Media Device Registration Availability (percent)231CCM Physical Memory Utilization (percent)232CCM Registered CTI Devices (Nb) (Gauge)233CCM Registered Devices (Nb) (Gauge)234CCM Registered Gateways (Nb) (Gauge)235CCM Registered Media Devices (Nb) (Gauge)236CCM Registered Phones (Nb) (Gauge)237CCM Registered VoiceMail Devices (Nb) (Gauge)238CCM Rejected Devices (Nb) (Gauge)239CCM SQL Server Availability percentage240CCM SQL Server Cache Hit ratio (percent)241CCM SQL Server free buffers (Nb)242CCM SQL Server number active user connections243CCM SQL Server number of blocked users244CCM SQL Server number of locks blocking processes245CCM SQL Server number of locks246CCM SQL Server number of pending rw247CCM SQL Server Total number of Pages248CCR249Cluster Erlang250Cluster Number of Direct VoiceMail Calls (Nb)251Cluster Percentage of Company Calls (percent)252Cluster Percentage of Drop Calls (percent)253Cluster Percentage of Normal Call Clearing (percent)254Cluster Percentage of Packet Lost (percent)255Cluster Percentage of Successful Calls (percent)256Cluster Percentage of TollBypass Calls (percent)257Cluster Total Hours of Traffic258Cluster Total Number of Company Calls (Nb)259Cluster Total Number of Company IP Calls (Nb)260Cluster Total Number of Company LegacyPBX Calls (Nb)261Cluster Total Number of External Calls (Nb)262Cluster Total Number of Normal Call Clearing263Cluster Total Number of Outgoing External Calls (Nb)264ClusterBlocking265ClusterCallDuration266ClusterCauseCallRejected267ClusterCauseChannelUnacceptable268ClusterCauseDestinationOutOfOrder269ClusterCauseInvalidNumberFormat270ClusterCauseMisdialedTrunkPrefix271ClusterCauseNetworkOutOfOrder272ClusterCauseNoAnswerFromUser273ClusterCauseNoChannelAvailable274ClusterCauseNoRouteToDestination275ClusterCauseNoRouteTransitNetwork276ClusterCauseNoUserResponding277ClusterCauseNumberChanged278ClusterCauseOther279ClusterCauseResourceUnavailable280ClusterCauseSubscriberAbsent281ClusterCauseSwitchCongestion282ClusterCauseTemporaryFailure283ClusterCauseUnassignedNumber284ClusterCauseUserBusy285ClusterDropCall286ClusterErlangB287ClusterErlang288ClusterForwardToVoiceMail289ClusterIncomingCall290ClusterInternalCall291ClusterInternationalCall292ClusterIntersiteIPCall293ClusterIntersiteLegacyPBXCall294ClusterIntrasiteIPCall295ClusterIntrasiteLegacyPBXCall296ClusterJitter297ClusterLatency298ClusterLines299ClusterLocalCall300ClusterLongDistanceCall301ClusterMOS302ClusterNbPacketsLost303ClusterNbPacketsReceived304ClusterNbPacketsSent305ClusterOffNetCall306ClusterOnNetCall307ClusterShortCall308ClusterSuccessfulCall309ClusterTollBypassCall310ClusterTotalCall311ClusterTotalHoursOfTraffic312ClusterUnsuccessfulCall313ClusterVoicemailCallDuration314ClusterVoiceMailCall315ClusterVoicemailPackets316CS317DropCall318DSP Card Availability (percent)319DSP Card Resource Utilization (percent)320EncryptedCallsActive321EncryptedPartiallyRegisteredPhones322EncryptedRegisteredPhones323ForwardToVoiceMail324FXOPortsActive325FXOPortsInService326FXSPortsActive327FXSPortsInService328Gatekeeper Buffer Utilization (percent)329Gatekeeper Call Setup Quality (percent)330Gatekeeper CPU Utilization (percent) (avg last 5 mn)331Gatekeeper ICMP Inbound Errors (percent)332Gatekeeper ICMP Outbound Errors (percent)333Gatekeeper Packet Errors (Nb)334Gatekeeper Total Number of Admission Rejects (Nb)335Gatekeeper Total Number of Admission Requests (Nb)336Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)337Gatekeeper Total Number of Location Rejects (Nb)338Gatekeeper Total Number of Location Requests (Nb)339Gatekeeper Total Number of Registered EndPoints (Nb)340Gatekeeper Total Packets (Nb)341GatewayCallsActive342H323CallsActive343H323CallsInProgress344HuntlistCallsActive345HuntlistCallsInProgress346ICR347ICRmx348Inbound Loss (percent)349Incoming350Interface Availability (percent)351Interface Availability (percent)352Interface Availability (percent)353Interface Bandwidth Utilization In (percent)354Interface Bandwidth Utilization In (percent)355Interface Bandwidth Utilization Out (percent)356Interface Bandwidth Utilization Out (percent)357Interface Packet Loss (percent)358Interface Packet Loss (percent)359Interface Throughput In (kbps)360Interface Throughput In (kbps)361Interface Throughput Out (kbps)362Interface Throughput Out (kbps)363Internal364International365IntersiteIPCall366IntersiteLegacyPBXCall367IntrasiteIPCall368IntrasiteLegacyPBXCall369isCallee370isCaller371Jitter372Latency373Local374LongDistance375MLQKav376MLQK377MLQKmn378MOHMulticastResourceActive379MOHMulticastResourceAvailable380MOHTotalMulticastResources381MOHTotalUnicastResources382MOHUnicastResourceActive383MOHUnicastResourceAvailable384MOS385NbPacketsLost386NbPacketsReceived387NbPacketsSent388OffNet389OnNet390Outbound Loss (percent)391Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco392Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco393Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco394Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco395Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco396PSTN Gateway Active DS0 Channels (Nb) (Gauge)397PSTN Gateway Active DS0 Channels (Nb) (Gauge)398PSTN Gateway Active DS0 Channels (Nb)399PSTN Gateway Call Setup Quality (percent) (Successful / Total)400PSTN Gateway Call Setup Quality (percent) (successful / Total)401PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful)402PSTN Gateway DS1 Active DS0 Channels (Nb)403PSTN Gateway ICMP Inbound Errors (percent)404PSTN Gateway ICMP Outbound Errors (percent)405PSTN Gateway Network Errors (percent)406PSTN Gateway Packet Discards407PSTN Gateway Total Active DS0 Channels (Nb) (Gauge)408PSTN Gateway Total Call Signaling Errors (Nb)409PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s)410PSTN Gateway Total Number Calls Rejected (Nb)411PSTN Gateway Total Number of Calls (Nb)412PSTN Gateway Total Number of Calls (sum of all DS0s)413PSTN Gateway Total Number of Calls per mn (Calls/mn)414PSTN Gateway Total Number of Calls per mn (Calls/mn)415PSTN Gateway Total Number of Calls416PSTN Gateway Total Number of Successful Calls (Nb)417PSTN Gateway Total Number of Successful Calls (Nb)418PSTN Gateway Total Number of Successful Calls (Nb)419PSTN Gateway Total Number of Unsuccessful Calls (Nb)420PSTN Gateway Total Packets per Second421SCS422ShortCall423SIPCallsActive424SIPCallsInProgress425SNMP Availability (percent) (avg last hour)426SNMP Availability (percent) (avg last hour)427SNMP Availability (percent) (avg last hour)428SNMP Availability (percent) (avg last hour)429SNMP Response Time (ms) (avg last hour)430SNMP Response Time (ms) (avg last hour)431SNMP Response Time (ms) (avg last hour)432SNMP Unavailable (percent) (avg last hour)433SuccessfulCall434T1ChannelsActive435T1SpansInService436TollbypassCallDuration437TollBypassCall438Total Number of Calls (Nb) CME(Bulk) VOIP Cisco439Total Number of Outgoing External Calls (Nb)440Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco441UnsuccessfulCall442VoicemailCallDuration443VoiceMailCall444VoicemailPackets445Chapter 8: Discovery Formulas447Overview447Netcool/Proviso Discovery Formula Tree447Discovery Formula Structure448The Results Line448CCM_Gateway_Device449CCM_Media_Device450CCM_Server_Device451CCM_Server_FileSystem452CCM_Server_Interface453CCM_Server_Process454CCM_Server_SqlDatabase455Gatekeeper_Device456PSTN_Gateway_Device457PSTN_Gateway_DSP_Card459Appendix A: Configuration461Overview461Before You Begin461Configure the Technology Pack462Other Tasks and Considerations477Verifying Resources477Appendix B: UBA Parameters Reference (443, Topology Editor)479UBA Parameters Reference479Appendix C: Template File Reference507Pack-Specific UBA Parameters507Additional Information on UBA Parameter Values508Additional Copyright Information511Taille: 2,4 MoPages: 516Language: EnglishOuvrir le manuel