Manual De UsuarioTabla de contenidosSite Information1Safety Conditions1Temperature and Humidity1Grounding Conditions1Power Conditions1Checking the Package1Table 1.1 Power Standards1Table 1.2 Package Items1Procedure for the System Installation2Selecting Installation Method2Installing in a Rack2Cautions for Installation2Tools Required2Installing in a Rack2Installing on a Wall2Tools Required2Installing on a Wall2Connecting the Grounding Wire2Figure 2.1 Tools for the Installation inside a Rack2Rack Installation (1)2Rack Installation (2)2Rack Installation (3)2Required Tools for the installation on a Wall2Figure 2.6 Installation on a Wall (1)2Figure 2.7 Installation on a Wall (2)2Figure 2.8 Installation on a Wall (3)2Figure 2.9 Installation on a Wall (4)2Figure 2.10 Installation on a Wall (5)2Figure 2.11 Installation on a Wall (6)2Figure 2.12 Installation on a Wall (7)2Grounding2Cabinet Configuration3Mounting Control Boards3Setting Switches and Mounting Option Boards.3Mounting Control Boards3Mounting Interface Boards3Setting Switches and Mounting Optional Boards3Mounting Interface Boards to Slots3Connecting Power Fail Transfer3Replacing Boards3Front/rear View of OfficeServ 7100 Cabinet3Figure 3.2 Setting Switches of MP10/11 Board3Figure 3.3 Mounting a Modem Board on the MP10/11 Board3Figure 3.4 Mounting 4SWM/4DLM on the MP10/11 Board3Figure 3.5 Mounting the Control Board to Slot 03Figure 3.6 Inserting the Control Board to a connector of the Main Board3Figure 3.7 Mounting the UNI Board3Figure 3.8 Setting the Switch of the TEPRI Board3Figure 3.9 Setting Switches of the TEPRI2 Board3PLIM Board3Figure 3.11 Mounting an Interface Board on a Slot3Figure 3.12 Inserting a control Board to the Connector of the Main Board3Figure 3.13 Connecting Power Fail Transfer to a 16SLI2/8SLI Board3Figure 3.14 Turning the Cabinet Power Off3Figure 3.15 Removing a Board3Figure 3.16 Replacing a New Board3Table 3.1 Mountable Boards on Slots3Table 3.2 Parts on the Rear Panel of the Cabinet3Table 3.3 Switches of MP10/11 Board3Table 3.4 Control Board Types3Table 3.5 Interface Board for Switche/Jumper Setting3Table 3.6 Interface Boards that can mount option boards3Table 3.7 Interface Board Types and Available Slots3Cautions for Connecting External Batteries4Connecting External Batteries4Connecting an External Battery4Cautions when Connecting Power5Connecting the Power5Connecting the Power (use of a cabinet)5Line Conditions6Connecting the C.O. Line6Cautions to Connect the C.O. Line6Connecting Common C.O. Line6Connecting T1/E1/PRI6RJ-45 Port of 4TRM//8TRK Board6RJ-45 Port(T-Mode only) of 2BRM Board6RJ-45 Port of TEPRI Board6Table 6.1 Line condition of OfficeServ 71006Connecting Stations7Cautions for Connecting Stations7Connecting Analog Phones7Connecting Digital Phones7Connecting IP Phones7Connecting to a Door Phone and a Door Lock7Connecting Additional Equipment7Connecting MOH/BGM Equipment7Connecting External/Additional Page Equipment7Connecting Common Bell7Changing System Setting7Connecting SMDR7Connecting Printers7RJ-45 Port of 4SLM Board7RJ-45 Port of 16SLI2 Board7RJ-45 Port of 8COMBO Board (for Analog Phone Connection)7RJ-45 Port of 4DLM Board7RJ-45 Port of a 8DLI (for a digital phone)7RJ-45 Port of 8COMBO Board (for digital phone)7Figure 7.7 IP Phone Layout7RJ-45 Port of Ethernet Connection Board7RJ-45 Port of 8DLI/16DLI2/8COMBO/4DLM Boards (for Door Phone)7Figure 7.10 Connecting MOH/BGM Sources7Figure 7.11 Connecting External/Additional Page Equipment7Figure 7.12 Connecting Common Bells7WebMMC Initial Screen7Figure 7.14 Connecting SMDR7Figure 7.15 Connecting Printers7Table 7.1 Distance Between Stations and the System7Table 7.2 Specification of the SMDR System7Pre-Check8Environment8Safety Conditions8Starting the System8Numbering Extensions and C.O. Lines8Checking System Operation8Station Call Function8Station Camp-On Function8C.O. Line Call Function8C.O. Line Camp-On Function8Tamaño: 3 MBPáginas: 77Language: EnglishManuales abiertas
Manual De UsuarioTabla de contenidosOfficeServ 7100 General Description1TABLE OF CONTENTS3PART 1. SYSTEM OVERVIEW51.1 GENERAL DESCRIPTION51.2 SIZE AND CONFIGURATION7OfficeServ 7100 Capacities7SAMPLE CONFIGURATION91.3 TECHNOLOGY10MEMORY10MICROPROCESSORS101.4 PROGRAMMING101.5 MIGRATION TO OS 7200 or OS 740010PART 2.HARDWARE DESCRIPTIONS112.1 SYSTEM CABINET112.2 PROCESSOR CARDS11MP10 (MAIN PROCESSOR CARD)112.2.1 EMBEDDED APPLICATIONS11VOICEMAIL/AUTO ATTENDANT11MEDIA GATEWAY INTERFACE112.2.2 MULTIMEDIA PLUS122.3 INTERFACE CARDS12UNI CARD122.4 DAUGHTERBOARD CARDS124DLM124SLM124TRM134SWM (DATA MODULE)132.5 OS 7200/OS 7400 TRUNK CARDS148TRK BOARD14TEPRI/TEPRIa DIGITAL TRUNK BOARD142.6 OS 7200/OS 7400 VoIP CARDS14MGI-16 (MEDIA GATEWAY INTERFACE)142.7 OS 7200/OS 7400 STATION CARDS148DLI1416DLI2148SLI1416MWSLI158COMBO152.8 STATION EQUIPMENT162.8.1 DS 5000 SERIES EQUIPMENT16DS 5021D KEYSET16DS 5014D KEYSET16DS 5007S KEYSET16DS 5064B AOM17DS 5021D KDB-F (FULL DUPLEX)172.8.2 iDCS SERIES EQUIPMENT18iDCS 28D KEYSET18iDCS 18D KEYSET18iDCS 8D KEYSET18iDCS 64B AOM19iDCS 14B STRIP19iDCS KDB-FULL DUPLEX (FKDBF)19DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE202.8.3 OfficeServ™ ITP-5100 SERIES EQUIPMENT21ITP-5121D IP KEYSET21ITP-5112L IP KEYSET21ITP-5107S IP KEYSET21DS 5064B AOM212.8.4 OfficeServ™ SOFTPHONE222.8.5 OfficeServ™Wireless22WIRELESS LAN ACCESS POINT (SMT-R2000)22Highlights of SMT-R2000 Features22WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS)23Highlights of SMT-W5100E Features23PART 3. SPECIFICATIONS243.1 ELECTRICAL SPECIFICATIONS24POWER SUPPLY UNIT243.1a I/O VOLTAGE of the PSU243.2 DIMENSIONS243.3 ENVIRONMENTAL LIMITS253.4 CABLE REQUIREMENTS253.5 RINGS AND TONES253.5.1 RING CYCLES253.5.1a SYSTEM RING CYCLES253.5.2 RING263.5.3 SYSTEM TONES263.6 KEYSET LED INDICATIONS26OfficeServ 7100 Feature Maximum Capacities27PART 4. BUSINESS FEATURE PACKAGE28SYSTEM FEATURES284.1 SYSTEM FEATURE DESCRIPTIONS30ACCOUNT CODE ENTRY30Forced – Verified30Forced - Not Verified30Voluntary30ACCOUNT CODE KEY30ACCOUNT CODE KEY – ONE TOUCH30Extender = 00030Extender = 001~99930No Extender30ADMINISTRATOR PROGRAM KEY31ALL CALL VOICE PAGE31ATTENTION TONE31AUDIO MESSAGE WITH ALARM (TIMER) REMINDER31AUTHORIZATION CODES31Forced31Voluntary31AUTO ANSWER ON CO31AUTO ATTENDANT31AUTOMATIC CALL DISTRIBUTION (ACD)32AUTOMATIC HOLD32BACKGROUND MUSIC32BRANCH GROUP32CALL ACTIVITY DISPLAY32CALL CENTER32Agent Busy / Manual Wrap-Up Key33Agent PIN (ID) Numbers33Agent Login & Logout33Automatic Logout33Automatic Wrap-up Timer33Priority Call Queuing33EMBEDDED REPORTING PACKAGE33Agent Statistics34Call Statistics34Group Supervisors34Printed Reports34OFFICESERV DATAVIEW34UCD Statistics34UCD Monitoring34Wallboard-Style Display Windows34CALL COSTING34CALLER IDENTIFICATION35Caller ID35Calling Line Identification (CLI)35PRI35CALLER ID FEATURES35Name/Number Display35Next Call35Save Caller ID Number35Store Caller ID Number35Inquire Park / Hold35Caller ID Review List36Investigate36Abandon Call (Missed Call) List36Caller ID ON SMDR36Number to Name Translation36Caller ID to PSTN36Caller ID to Analog Port36CALL FORWARDING36All Calls36Busy37No Answer37Busy /No Answer37Forward DND37Follow Me37External37To Voice Mail37Preset Destination37Preset Forward Busy37CALL HOLD37Exclusive37System38Remote38CALL PARK AND PAGE38CALL PICKUP38Directed38Groups38Established38CALL RECORDING38CALL WAITING/CAMP-ON38CENTREX/PBX USE39CHAIN DIALING39CHAIN FORWARD39CLASS OF SERVICE39COMMON BELL CONTROL39COMPUTER TELEPHONY INTEGRATION (CTI)39OfficeServ™ Link39OfficeServ™ DataView39OfficeServ™ EasySet39OfficeServ™ Call39OfficeServ™ Operator40OfficeServ™ Softphone40CONFERENCE40Add-On (5 Party)40Unsupervised40Split40CONFERENCE GROUP40CUSTOMER SET RELOCATION40DATA SECURITY40DATABASE PRINTOUT41DAYLIGHT SAVING TIME-AUTOMATIC41DIALED NUMBER IDENTIFICATION SERVICE (DNIS)41DIRECT IN LINES41DIRECT INWARD DIALING (DID/DDI)41DID/DDI Call Limits41DIRECT INWARD SYSTEM ACCESS (DISA)41DIRECT TRUNK SELECTION41DIRECTORY NAMES41DISA SECURITY42DISTINCTIVE RINGIN42DOOR LOCK RELEASE (PROGRAMMABLE)42DOOR PHONES42EXECUTIVE BARGE-IN (OVERRIDE)42With Warning Tone42Without Warning Tone42Trunk Monitor or Service Observing42EXTERNAL MUSIC INTERFACES43EXTERNAL PAGE INTERFACES43FLASH KEY OPERATION43FLEXIBLE NUMBERING43GROUP BUSY SETTING43HOT LINE43IN GROUP/OUT OF GROUP43INCOMING CALL DISTRIBUTION44INCOMING/OUTGOING SERVICE44INDIVIDUAL LINE CONTROL44IP KEYSETS44ISDN SERVICE44Primary Rate Interface (PRI)44LAN INTERFACE44LEAST COST ROUTING44LIVE SYSTEM PROGRAMMING45MEET ME PAGE AND ANSWER45MEMORY PROTECTION45MESSAGE WAITING INDICATIONS45MESSAGE WAITING KEY45MICROPHONE ON/OFF PER STATION45MOBILITY SOLUTION45MULTIPLE LANGUAGE SUPPORT45MUSIC ON HOLD—FLEXIBLE45MUSIC ON HOLD – SOURCES46NETWORKING46OPERATOR GROUP48OVERFLOW48Operator48Station Group49OVERRIDE CODES49PAGING49PARK ORBITS49POWER over ETHERNET (PoE)49PRIME LINE SELECTION49PRIORITY CALL QUEUING49PRIVATE LINES49PROGRAMMABLE LINE PRIVACY49PROGRAMMABLE TIMERS49RECALLS50RECALL TO OPERATOR50REDIAL REVIEW50REMOTE PROGRAMMING—PC50RING MODES50Time Based Routing - Plans50Automatic / Manual50Holiday Schedule50Temporary Override50RING OVER PAGE50SECRETARY POOLING51SINGLE LINE CONNECTIONS51SPEED DIAL NUMBERS51SPEED DIAL BY DIRECTORY51STATION HUNT GROUPS51STATION MESSAGE DETAIL RECORDING (SMDR)51STATION PAIR52SYSTEM ALARMS52SYSTEM MAINTENANCE ALARMS52SYSTEM DIRECTORY52TENANT SERVICE (1)52TOLL RESTRICTION52Special Code Table52TOLL RESTRICTION OVERRIDE52TONE OR PULSE DIALING52TRAFFIC REPORTING53TRANSFER53TRUNK GROUPS53UNIFORM CALL DISTRIBUTION (UCD)53UNIVERSAL ANSWER53VIRTUAL EXTENSIONS53VOICE MAIL53Inband Signalling53Embedded on MP1053Voice Over Internet Protocol (VoIP)54WALKING CLASS OF SERVICE54WIRELESS LAN54STATION FEATURES554.2 STATION FEATURES DESCRIPTIONS55ADD-ON MODULES55iDCS 14 BUTTON AOM55iDCS and DS 64 BUTTON MODULE55APPOINTMENT REMINDER56AUTOMATIC HOLD56AUTOMATIC PRIVACY56BACKGROUND MUSIC56BUSY STATION CALLBACK56BUSY STATION INDICATIONS (BLF)56CALL COVERAGE KEY56CALL FORWARDING56CALL FORWARD OVERRIDE57CALL LOGS57CALL PICKUP57DIRECT STATION SELECTION (DSS)57DIVERT TO VOICEMAIL57DO NOT DISTURB (OVERRIDE)57DO NOT DISTURB (PROGRAMMABLE)57DOOR LOCK RELEASE57EXCLUSIVE HOLD58GROUP LISTENING58HEADSET OPERATION58HEARING AID COMPATIBLE58LINE QUEUING WITH CALLBACK58LINE SKIPPING58LOUD RINGING INTERFACE58MANUAL SIGNALLING58MESSAGE WAITING LIGHT/INDICATION58MUTE MICROPHONE/HANDSET58OFF-HOOK RINGING59OFF-HOOK VOICE ANNOUNCE (STANDARD)59ONE TIME DO NOT DISTURB59ONE TOUCH DIALING KEYS59ON-HOOK DIALING59PRIVACY RELEASE59PROGRAMMABLE KEYS59PROGRAMMED STATION MESSAGES59PROTECTION FROM BARGE-IN60REDIAL60REMOTE HOLD60RING MODES60RINGING PREFERENCE60SPEAKERPHONE60STATION LOCK61TERMINAL STATUS INDICATOR61TRI-COLORED LIGHTS61VOLUME SETTINGS61WALL-MOUNTABLE KEYSETS61DISPLAY FEATURES624.3 DISPLAY FEATURES DESCRIPTIONS62ACCOUNT CODE DISPLAY62CALL DURATION TIMER62CALL FOR GROUP IDENTIFICATION62CALL LOGS62CALL PROCESSING INFORMATION62CALLER ID INFORMATION62Name / Number Display63Next Call63Save CID/ANI Number63Store CID/ANI Number63Inquire Park/Hold63CID/ANI Review List63Investigate63Abandon Call List63CALLING PARTY NAME63CALLING PARTY NUMBER64CONFERENCE INFORMATION64DATE AND TIME DISPLAY64DIAL BY NAME64DIALED NUMBER64ENHANCED STATION PROGRAMMING64IDENTIFICATION OF RECALLS64IDENTIFICATION OF TRANSFERS64MESSAGE WAITING CALLER NUMBER64OUTSIDE LINE IDENTIFICATION65OVERRIDE IDENTIFICATION65PROGRAMMED MESSAGE DISPLAY65SOFT KEYS65STOPWATCH TIMER65TEXT MESSAGING65UCD SUPERVISOR DISPLAYS65Call Screen65Agent Screen65AUTO ATTENDANT FEATURES69SAMPLE DISPLAYS66SAMPLE CALLER ID67SAMPLE UCD DISPLAYS68AUTO ATTENDANT FEATURES694.4 AA FEATURES DESCRIPTIONS69APPLICATION BACKUP AND RESTORE69AUTOMATIC SELF CONFIGURATION69CALLER ID ROUTING69CAMP-ON SUPPORT69FAX DETECTION AND ROUTING69GLOBAL OPERATOR ACCESS69INTERRUPTIBLE VOICE PROMPTS69MENU TREE ROUTING70MUSIC-ON-HOLD SUPPORT70MULTIPLE LANGUAGE SUPPORT70PASSWORD SECURITY70QUESTION & ANSWER FORMS70RECORDABLE SYSTEM PROMPTS70SCHEDULE-ORIENTED CALL PROCESSING70SPECIAL EVENTS SCHEDULER70SYSTEM ACTIVITY REPORTS71TRANSFER DIRECT TO MAILBOX71VOICE PROMPT PROGRAMMING71WEB PROGRAMMING71VOICE MAIL FEATURES724.5 VOICE MAIL FEATURES DESCRIPTIONS72AVAILABILITY SCHEDULE72ADMINISTRATION MAILBOX72ANSWERING MACHINE EMULATION72AUTOMATICALLY FORWARD MESSAGES72AUTOMATICALLY LOG IN73AUTOMATIC SELF CONFIGURATION73BUSY STATION QUEUING73CALLBACKS73CALL BLOCKING73DATE / TIME STAMP73DIRECT MESSAGING / QUICK MEMOS73FIND ME73FLEXIBLE NUMBERING PLAN73FOLLOW ME74GROUPING / SORTING OF MESSAGES74GROUP MAILBOXES74INDIVIDUALLY DEFINED MAILBOXES AND STATIONS74KEYSET DISPLAY AND SOFT KEY SUPPORT74MAILBOX BACKUP AND RESTORE74MESSAGE DELIVERY OPTIONS74MESSAGE LENGTH CONTROLS74MESSAGE NOTIFICATION74MESSAGE PLAYBACK OPTIONS75MESSAGE UNDELETE75MESSAGE UNSEND75MESSAGE WAITING INDICATION75MINIMUM PASSWORD LENGTH75MULTIPLE ALPHABETICAL DIRECTORIES75MULTIPLE PERSONAL GREETINGS75NAME ADDRESSING75NETWORK MAILBOXES (AMIS)75NIGHT INTERCEPT76PARK AND OVERHEAD PAGE76PERSONAL MAILBOX ADMINISTRATION76PERSONAL SINGLE DIGIT OPTIONS76PROGRAMMABLE MESSAGE RETENTION76RETRIEVE PUBLIC CALLER76SCHEDULE FUTURE DELIVERY76SUBSCRIBER ADMINISTRATION76VOICE PROMPTED PROGRAMMING774.6 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)784.7 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER)794.8 SAMPLE OF UCD EMBEDDED REPORT804.9 UCD CALL STATISTICS81CALLS IN QUEUE NOW81ABANDONED CALLS81AVERAGE RING TIME81NUMBER OF TIMES ALL AGENTS BUSY81AVERAGE TIME IN QUEUE81TOTAL CALLS RECEIVED81LONGEST QUEUE TIME TODAY82LONGEST QUEUE TIME NOW824.10 UCD AGENT STATISTICS83LOGGED IN83STATUS83CALLS ANSWERED83AVERAGE CALL TIME83AVERAGE RING TIME834.11 SAMPLE TRAFFIC REPORT844.12 TRAFFIC REPORT OVERVIEW85PART 5. GENERAL USER INFORMATION895.1 RADIO FREQUENCY INTERFERENCE895.2 FCC REQUIREMENTS89UNAUTHORIZED MODIFICATIONS89TELEPHONE CONNECTION REQUIREMENTS895.3 TELEPHONE COMPANY INTERFACES89RINGER EQUIVALENCE (REN)90INCIDENCE OF HARM90CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES90HEARING AID COMPATIBILITY90EQUIPMENT WITH DIRECT INWARD DIALING (“DID”)90EQUAL ACCESS REQUIREMENTS90ELECTRICAL SAFETY ADVISORY915.4 MUSIC ON HOLD WARNING915.5 DISA WARNING915.6 UNDERWRITERS LABORATORIES91KEY SYSTEMS LIMITED WARRANTY92Tamaño: 2 MBPáginas: 92Language: EnglishManuales abiertas