User ManualTable of ContentsFront cover1Contents3Introducing SMART Bridgit conferencing software5Software components5SMART Bridgit Server software (Windows only)5SMART Bridgit Administration Tools6SMART Bridgit client software6Features and highlights6Global Server Network (GSN) option8SMART Scheduler8SMART Scheduler Outlook add-in8Installing SMART Bridgit software9Preparing for installation10SMART Bridgit server requirements10Software licensing11Managing software licenses purchased prior to February 22, 201211Managing SMART Bridgit software licenses purchased after February 22, 201211Access requirements11Network administration experience11Access to servers and infrastructure components on your network11Administrator rights13About SMART Bridgit security13Server security13Client security13Domain names14Registered domain name14IPv4/IPv6 addresses14SMART Bridgit and firewalls15Configuring firewalls15Configuring proxy servers16SMART Bridgit client system requirements17SMART Scheduler requirements19Minimum computer requirements19Installing SMART Bridgit server software20Introduction20Installing the server software20Upgrading SMART Bridgit server software24Licensing SMART Bridgit server software24Activating using the SMART activation server24Activating your license manually25Removing server or user licenses26Configuring the server software27Setting passwords27Changing the server access password27Changing the meeting creation password28Changing the administrator access password29Assigning an API password29Changing SMART Bridgit server setup options30Setting meeting options30Disabling remote control31Disabling webcams31Disabling text chat31Disabling the Raise Hand feature32Disabling the Knock feature32Adding a message of the day33Configuring meeting audio settings33Third-party audio34Managing a Global Server Network (GSN)35About the Global Server Network (GSN)35SMART Bridgit Servers in a GSN35Requirements and prerequisites35Setting up a local GSN server35Adding a remote server to the GSN36Removing a local server from a GSN37Removing a server from a GSN37Changing GSN server information37Ending a GSN meeting38SMART Bridgit clients in a GSN38Connecting to a GSN server38Connecting to a server in a GSN38Selecting or viewing server information39Disabling the Pick fastest server option39Administering the server software41About SMART Bridgit Administration Tools41Viewing status information42Viewing active meetings42Broadcasting messages to participants42Viewing status information43Viewing and saving usage reports43Setting log purge frequency44Managing servers and meetings44Placing a server on hold44Ending a meeting45Controlling SMART Bridgit conferencing software services45Customizing the SMART Bridgit server's web page46Downloading the SMART Bridgit client47Using SMART Scheduler49Introduction49SMART Scheduler requirements49Minimum computer requirements49Installing SMART Scheduler server software50Installing the software50Configuring SMART Scheduler Server52Upgrading SMART Scheduler Server52Installing the SMART Scheduler Outlook add-in from a command line53Removing the SMART Scheduler Outlook add-in55Bandwidth and scalability57Bandwidth requirements58Examples of bandwidth requirements58Scaling SMART Bridgit59Appendix A: Troubleshooting61Using the SMART Bridgit troubleshooting tool62Screen capture technology62Information fields and options63Sharing color quality64Audio65Connection66Ink66Monitoring a meeting's performance - presenter67Improving performance67Monitoring a meeting's performance – participant68Improving performance68Minimizing network latency70Symptoms70Solution70Other suggestions70Verifying communication protocol71Checking for firewalls71Measuring latency and packet loss71Troubleshooting SMART Bridgit server connections72Symptoms72Solution72Verifying the network's DNS configuration73Verifying SMART Bridgit server configuration73Manually updating the Windows registry75Configuring the client's HOSTS file75Verifying port forwarding and firewall configuration76Troubleshooting administration tool connections77Symptom77Solution77Directing IP traffic to the SMART Bridgit server77Moving the server's IP address to the top of the IP settings list78Stopping applications using the server's IP port78Troubleshooting SMART Scheduler79Index81Size: 449 KBPages: 82Language: EnglishOpen manual