User ManualTable of ContentsCall Pickup25My Group Pickup25Privacy Release26ABOUT THIS BOOK1Speed Dialing27ASSEMBLING YOUR KEYSET11One Touch Speed Dialing28Last Number Redial28ADDING AN iDCS 14B KEY STRIP12Manual Retry with Redial29Save Number with Redial29Chain Dialing29MODULE13Automatic Redial/Retry29Pulse to Tone Changeover30Memo Redialing30Making an Outside Call14Answering an Outside Call14Making an Internal Page31Universal Answer14Making an External Page31Recall/Flash15All Page31Busy Line Queuing with Callback15Meet Me Page32Canceling Callback15Call Park and Page32Messages—Set and Cancel33Returning Messages33Calling Other Stations16Programmed Messages34Answering Intercom Calls16Answer Modes16Busy Station Callback17Do Not Disturb35Busy Station Camp-on17One Time DND35Calling Your System Operator18Mute35Background Music35Established Call Pick-Up36Appointment Reminder/Alarm Clock36Door Phone Calls37Transfer with Camp-On21Executive/Secretary Hotline37Transfer to Voice Mail21Group Listening38Call Waiting21Account Codes38Conference Calls22Locking Your Keyset38Manual Signalling39OHVA Block40OHVA Reject40In Group/Out of Group40iDCS 64B MODULE WITH KEYSET58AME Password41Auto Camp-On41Select Ring Tone41SVMi E-Series59Change Your Passcode41Set Answer Mode (Intercom)42Accessing your Mailbox62Set Answer Mode (CO)42Getting Started63Automatic Hold42Listen to your Messages63Headset Operation42Subscriber Services Menu63Hot Keypad43Listening to Old or New Messages64Key Confirmation Tone43Group New or Old Messages65Rejoining a Page43Record and Send a Message65Ring Preference43Access Manager66Auto Answer CO Calls44Personal Greetings68Display Speed Dial Name44Mailbox Administration70Caller ID Review All44Message Broadcast72Secure OHVA44Personal Services73Personal Administration Settings74Keyset User Features75Shortcuts77Interactive Display Keys45Interactive Displays77Directory Information45Call Log46Dial by Name46Call Progress Displays46Display Number Dialed47Call Duration Timer47Auto Timer47Timer Function47Viewing Message Indications48Personal Speed Dial Names49Station Names49Managing Key Assignments50LCR with Clear50Backspace with LCR50code. MY GROUP PICKUP:25Size: 700 KBPages: 43Language: EnglishOpen manual
User ManualTable of ContentsGENERAL DESCRIPTION1SIZE AND CONFIGURATION1MAXIMUM DEVICE QUANTITIES1TECHNOLOGY1PROGRAMMING1SYSTEM CABINETS2PROCESSOR CARDS22.2.1 PROCESSOR CARD DAUGHTER BOARDS22.2.2 SMARTMEDIA CARDS2INTERFACE CARDS22.3.1 TRUNK CARDS22.3.2 STATION CARDS22.3.3 SPECIAL FEATURE CARDS22.3.4 DATA CARDS2STATION EQUIPMENT22.4.1 iDCS SERIES EQUIPMENT22.4.2 DCS SERIES EQUIPMENT22.4.3 OFFICESERV™ ITP-5000 SERIES EQUIPMENT22.4.4 OFFICESERV™ SOFTPHONE22.4.5 OFFICESERV™ WIRELESS2ELECTRICAL SPECIFICATIONS33.1a I/O VOLTAGE OF PSU3DIMENSIONS3ENVIRONMENTAL LIMITS3CABLE REQUIREMENTS3RING AND TONES33.5.1 RING CYCLES33.5.1a SYSTEM RING CYCLES33.5.2 RINGS33.5.3 SYSTEM TONES3KEYSET LED INDICATIONS3OFFICESERV 7200 FEATURE CAPACITIES3SYSTEM FEATURES DESCRIPTIONS4STATION FEATURES DESCRIPTIONS4DISPLAY FEATURES DESCRIPTIONS4SAMPLE SMDR PRINTOUT WITHOUT CALLER ID4SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER4SAMPLE OF UCD EMBEDDED REPORT4UCD CALL STATISTICS4UCD AGENT STATISTICS4SAMPLE TRAFFIC REPORT44.10 TRAFFIC REPORT OVERVIEW4LIM FEATURES5WIM ROUTER FEATURES5SECURITY5LONG DISTANCE ETHERNET5GENERAL OVERVIEW6HOTEL/MOTEL FEATURES6SAMPLE REPORTS AND PRINTOUTS6GUEST ROOM BILL PRINTOUT6ROOM STATUS PRINTOUTS6TRANSACTION RECORD OUTPUT SAMPLE6INDIVIDUAL GUEST PHONE BILL6ALL GUEST PHONE BILL (SMDR)6INDIVIDUAL WAKEUP ACTIVITY REPORT6SAMPLE GUEST PHONE TEMPLATES6RADIO FREQUENCY INTERFERENCE7FCC REQUIREMENTS7TELEPHONE COMPANY INTERFACES7UNDERWRITERS LABORATORIES7MUSIC ON HOLD WARNING7EQUAL ACCESS REQUIREMENTS7DISA WARNING7NUMBER OF TIMES ALL AGENTS BUSY2TOTAL CALLS RECEIVED11TOTAL CALLS ABANDONED4NUMBER OF TIMES ALL AGENTS BUSY5TOTAL CALLS RECEIVED23TOTAL CALLS ABANDONED1- ANSWERED3041- NOT ANSWERED26OUTGOING TRUNK CALLS2168BUSY44INTERCOM CALLS - COMPLETED7178INTERCOM CALLS - NOT ANSWERED1540TRUNK RECALLS TO STATION145TRUNK RECALLS TO OPERATOR GROUP32INTERNAL PAGE USED35EXTERNAL PAGE USED79ALL PAGE USED231Size: 1.69 MBPages: 122Language: EnglishOpen manual
