User ManualTable of ContentsTABLE OF CONTENTS2FCC INFORMATION10FCC Part 68 Exhibit J10Customer Owned Coin/Credit Card Phones11Data Equipment11Systems11Adjuncts – KX and PX Devices11OEM Devices11Warning11SAFETY REGULATIONS13Important Safety Instructions13LIMITED WARRANTY15SOFTWARE LICENSE AGREEMENT16Definitions:16License:16Non-Permitted Uses:17Term:17Warranty:17Limits Of Liability:18Entire Agreement:18Government Restricted Rights:19INTRODUCTION20SYSTEM DESCRIPTION20System Options21Contact Details21USING THIS GUIDE22DIGITAL TELEPHONE SETS23To adjust the Digital Telephone Set Pedestal25Using the Digital Telephone Set Display26Prompts and Information26Selectable Options26Using the Display Keys to Select Menu Options27Using the Scroll Keys27Using the Clear Key “C”27Using the Keypad27Entering Text when Programming Names or Messages27Using the Programmable Keys / Line Keys28Using the Speakerphone Key28Using the Volume Keys28Volume Keys Operation in Speakerphone Mode28Volume Keys Operation in Handset Mode:28Using the Mute Key28The Ringing / Message Waiting Light28Using the Function Keys29DSS Extensions29Backlit Display29Data Port29CUSTOMIZING YOUR DIGITAL TELEPHONE SET30To Change the Language on Your Phone30Automatic Answer30To Program a Feature onto a Programmable Key on your Extension30Headset Mode31To Select a Ringing Tone31To Set the Display Contrast31System Programming31Background Music32Speakerphone Options32Internal Extension Order32IP EXTENSIONS32USING STANDARD ANALOG TELEPHONE SETS33Feature Access Codes List33GETTING STARTED – BASIC CALL FEATURES34Making and Answering Calls34To Make an External Call34Restricting Outgoing Calls34To Program CO Lines to be used for Incoming Calls Only34To Make an Internal Call35To Call an Extension Group35Programming and Dialing Speed-Dial Numbers35To Program a Personal Speed-Dial Number35To Add or Delete a System Speed-Dial Number36To Change the System Speed-Dial Password36To Dial a Personal Speed-Dial Number36To Dial a System Speed-Dial Number37ANSWERING CALLS38Ignoring Calls Ringing Your Phone38Re-seize Line38HOLDING AND TRANSFERRING CALLS39System Hold39To Place an External Call on System Hold39Associated Hold39To Transfer a Call to Another Extension39To Transfer a Call to an External Number40To Make an External Consultation Call40Button Hopping40RE-DIRECTING CALLS41To Re-Direct a Call Ringing at Your Extension41To Re-Direct a Call Ringing at Your Extension to Voice Mail41FORWARDING CALLS41Forward All Calls41Follow Me42Forward When Busy42To cancel Forward When Busy42Forward On No Answer43To Cancel Forward On No Answer43EXTERNAL FORWARDING43To Restrict an Extension from Forwarding Calls to an External Number43To Forward All Calls or External Calls Only to an External Number44GROUP FORWARDING44Setting a Group Forwarding from a System Phone44To Cancel Group Forwarding44CONFERENCE CALLS45To Set Up an Internal Conference45To Set Up an External Conference45USING YOUR DIGITAL TELEPHONE SET WITH A HEADSET45To Make an Internal or External Call when using a Headset45To End a Call when using Headset45To Answer a Call when using a Headset45HANDSET MONITOR46INCOMING CALL HANDLING46Incoming Calls to Individual Extensions46Incoming Calls to a Ring Group46Incoming Calls to a Hunt Group46EXTENSION GROUPS47Group Programming47Hunt Group Timer48Logging In and Out of Hunt Groups48OUTGOING GROUPS48To Program Lines into Groups for Access using the Codes 9 or 760 - 76948INCOMING RINGING PROGRAMMING49DAY SERVICE / NIGHT SERVICE49To Set the Automatic Start and End Times for Night Service49To Manually Turn on Night Service50To have Night Service Remain on over Weekends50AUTO-ATTENDANT51Dialing # when Listening to the Auto Attendant Greeting51Dialing # when Listening to a Standard Mailbox Greeting51Dialing # when Listening to a Message-Only Voice Mailbox51Dialing More than One Digit52Dialing an Invalid Number52Dialing Incomplete Numbers52Dialing when in the Recording Phase52Useful samples of digit translation (single digit dial through)52Auto-Attendant Programming53Programming Lines to be answered by the Auto-Attendant53To Customize the Auto-Attendant Message54Recording a Temporary Auto-Attendant Greeting54To Change the Auto-Attendant Language54To Change the Ringing Time before Calls Hear the Auto-Attendant Greeting54COURTESY SERVICE55To Program the Courtesy Service55To Change the Courtesy Language55To Change the Ringing Time before Calls are answered by the Courtesy Greeting56To Record a Customized Courtesy Greeting56Recording a Temporary Courtesy Service Greeting56DIRECTORY SERVICES56Simple Directory Service57To record a directory message57Dial Name Directory Service57Dial Name Directory Programming58Programming the Directory Service on58To program the names in the Directory table58Recording names59VOICE MAIL60To Allocate a Voice Mailbox to an Extension60SETTING UP VOICE MAILBOXES60To Record Voice Mailbox Greetings60To Replay a Voice Mailbox Greeting61To Select the Primary or Alternate Greeting61Recording Names in Voice Mailboxes61To Turn on the Voice Mailboxes61To Monitor / Pick-Up Callers as they Speak to a Voice Mailbox62To Change a Voice Mailbox Password62To Compose a Message and Send It to Another User62To Access Voice Mailboxes63To Retrieve Messages Left in a Voice Mailbox63To Forward a Message63Return Call64Transferring Calls to Voice Mailboxes64To Retrieve Voice Mailbox Messages Remotely64To Record a Call64Group Mailboxes65REMOTE NOTIFICATION OF VOICE MESSAGES65Setting Up your Remote Notification to a Personal Number65Programming a Personal Number65Notification of All Messages or Priority messages65Turning Remote Notification on and off66Setting up Remote Notification to a Pager66Programming the pager number and the pager dial string66Selecting the Extensions that can activate Remote Notification66Selecting the Number of Simultaneous Calls66Selecting the Number of Retry Attempts67Selecting the Line Group that the Remote Notification calls are to use67Notification delay timer67Notification interval timer67To Check All Voice Mail Passwords68Voice Mail from a Standard Analog Phone68Accessing a Voice Mailbox68While Listening to the Greeting68When Playback of Messages has Commenced68Voice Mail Language68Information-Only Voice Mailboxes69Voice Mailbox Capacity69Voice Mailbox Capacity % Used69System Voice Mailbox69To Turn the System Voice Mailbox On and Off70To Program Lines to be Answered by the System Voice Mailbox70Leaving Messages in Voice Mailboxes70To Change the Greeting on the System Voice Mailbox70To Set the Time a Call will ring before the System Voice Mailbox Answers71To Retrieve Messages left in the System Voice Mailbox71To Retrieve System Voice Mailbox Messages Remotely71FAX LINE / EXTENSION71ADDITIONAL CALL FEATURES72Redial72To Redial the Last External Number Dialed72Saved Number Redial72Call Pick-Up72To Pick up a Call Ringing at Another Extension in Your Group72To Pick up a call when the call is ringing in to a Ring Group.72To Pick up a call when the call is ringing in to a Hunt Group.72To Pick up a Holding call at another extension73To Pick up an External Incoming Call73Ring Back74To have a Busy Extension Call You Back when it Becomes Free74To Get a CO Line as Soon as One is Available74Camp On Busy74Call Waiting from Another Extension74To Present a Busy Extension with a Call Waiting Tone74To Accept a Waiting Call74Call Waiting from External Calls74Multiple Call Park75To Park and Retrieve a Call75Barge-In75To Program extensions allowed to barge-in75To Program extensions protected from “Barge-In”75To Program “Barge-In” with or without tone76Paired Extensions76Operator Services76To call the operator76To Intrude on a Trunk-to-Trunk Call76Setting Display Messages78To Set a Message to be displayed to Internal Callers78To Cancel a Display Message78Displaying Caller Numbers and Routing Calls78Programming the System to Display Caller ID Information79To Associate a Caller Number with a Name and Route the Call to an Extension79Storing and Redialing Caller Numbers (Caller ID List)80To Examine and Redial Stored Caller Numbers80To Program the Caller ID List to Store All Calls or Unanswered Calls Only80To Set up Extensions with an Individual Caller ID List81PAGING81To Program an Extension for use with a Public Address Amplifier81To make an Announcement over a Public Address System82To Respond to a Page over the PA System82To Make an Announcement over the Speakers of all Digital Telephone Sets82To Make an Announcement over the Speakers of all Digital Telephone Sets and the PA82Single Extension Page83To Answer a Single Extension Page Call at Your Extension83To Protect Digital Telephone Sets against Paging Announcements83To Prevent Extensions from using the Public Address System83MANAGER / ASSISTANT83To Set up Manager / Assistant Combinations83To Program a Key to Answer the Manager’s Calls84To Dedicate a CO Line to a Manager’s Extension84To Program a Key as a Single Extension Page Key to the Assistant’s Extension84To Program a Key to Call the Assistant’s Extension Directly85To Program a Key to forward Calls to an Assistant85LEAST-COST ROUTING (LCR)85To Set up Codes to allow Calls to be routed on Specific Lines or Networks85Least-Cost Routing Activated Automatically at Set Times86Making a Call with LCR Activated86ACCOUNT CODES86To Set up the Account Code Operation87Entering Account Codes - Optional Mode87Entering the code prior to making a call87Entering the Code During a Call87Entering the Code after a Call87Entering Account Codes - Forced mode87PBX MODE88Line Appearances on Digital Telephone Set Keys88Making External Calls when in PBX Mode88Incoming Calls in PBX Mode88Call Answered88Calls Put on Hold88DO-NOT-DISTURB88To Set Do-Not-Disturb on Your Extension89To Cancel Do-Not-Disturb on Your Extension89ROOM MONITOR89EXTENSION LOCK89To Lock Your Extension89To Unlock Your Extension89To Make a Call from a Locked Extension90To Change Your Extension Lock Password90To Examine Extension Lock Passwords90TONE PROTECTION91To Program an Extension to Receive Call Waiting Tones91To Protect an Individual Call from Call Waiting Tones91REMINDER CALL91To Set your Extension to give You a Reminder Call at a Given Time91To Review and Cancel a Reminder Call91SENDING A HOOKFLASH WHILE ON A CALL92To Send a Hookflash Signal to a CO or a PBX92EXTENSION RESET92To Reset your Digital Telephone Set92SETTING THE TIME AND DATE92MUSIC-ON-HOLD OPTIONS93To Supply Music, Tone or Silence to Callers on Hold93HOT LINE93ASSIGNING EXTENSION NAMES93CLASS-OF-SERVICE94To Program Class-of-Service Tables94To Restrict Extension Outgoing Calls During the Day95To Restrict Extension Outgoing Calls During the Night95To Allow Extensions to use System Speed-Dial Numbers to Override Call Restrictions95POWER FAILURE OPTIONS96To Provide Battery Backup96Battery Alarm96To Make Outgoing Calls Following a Power Failure96LIGHT-EMITTING DIODE (LED) INDICATORS96USING A DOOR PHONE97To Program a Door Phone97To Program which Extensions the Door Phone will Ring97Answering a Door Phone Call97To Open a Door Using the Doorstrike97To Program which Extensions can Operate the Doorstrike98CALL LOGGING99To Enable / Disable Call Logging99To Prevent Calls from Individual Extensions being Logged99To Set the Call Logging Interface Speed100OPERATION WITH A PARENT PBX100To Program PBX Access Digits100ADDITIONAL PROGRAMMING OPTIONS102SYSTEM LANGUAGE102TO CHANGE THE PROGRAMMING EXTENSION102TO CHANGE THE SYSTEM PROGRAMMING PASSWORD102TO CONFIGURE UNEQUIPPED LINE INTERFACES103TO CONFIGURE DISCONNECTED EXTENSIONS103TO EXAMINE SYSTEM PASSWORDS103TO CONFIGURE LINE KEY LIGHTS104TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION104TO MOVE A FAULTY EXTENSION104TO CHANGE RINGING FROM 50 TO 20 HZ105REVERSE CADENCE105KEYPAD CONFIRMATION105FLEXIBLE NUMBERING106General Rules for Flexible Numbering:107LOCAL CODES108To Configure CO Lines108To Program Loop Calling on System Lines109Programming Caller ID Detection109Programming Tone Dialing109Programming Dial Tone Detection109Programming Long CO Line110Enhanced Emergency Service E911110Programming System Timers111Glossary of Timers111Recall on hold111Recall on transfer111Forward on no answer111Courtesy delay111Open the door111Door Phone ring duration111Call Park111Ringback time duration111Auto Attendant Day112System Voice mailbox delay112System Voice mailbox delay112Programmable message length112AA Dial Time112Hunt Timer112Notification Delay112Notification Interval112To Reset the System112T1 / PRI INTERFACE113T1 (RBS) OR PRI (ISDN)113T1 (RBS) Channel programming113Programming the type of Framing on the T1113Programming the type of Coding on the T1113Programming the Line Build-Out on the T1114Programming the Line Types on the T1114Programming the Service Types114Programming the Start Types115Programming Received Digits on the T1116Programming the Line Gain on the T1116Programming DTMF/Pulse Dialing on the T1116T1 PRI Channel Programming117Programming the ISDN Signalling Protocol (Q931) on the T1 PRI117Programming the Line Build-Out for PRI117LINE PROGRAMMING CHANGES WHEN A T1 MODULE IS EQUIPPED118EQUIPPED LINES118Equipped Lines programming when Trunk Type T1 is programmed118Equipped Lines programming when Trunk Type ISDN is programmed118INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE118OUTGOING RESTRICTION119Switch equipped with a PRI interface119Switch equipped with a T1 interface120INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED120INCOMING CALLS ONLY WHEN PRI IS PROGRAMMED120OUTGOING GROUPS121Outgoing groups programming when T1 is programmed121Outgoing Groups when PRI is programmed121LCR CODES121Selecting Lines when T1 is programmed121Selecting lines when PRI is programmed122SYSTEM VOICE MAILBOX PROGRAMMING122System Voice Mailbox Programming when T1 is programmed122System Voice Mailbox Programming when a PRI is programmed122ANALOG CO LINES123CALL ROUTING FACILITIES ON T1 AND T1 PRI123CALLING NUMBER ROUTING123CALLED NUMBER ROUTING124CALLING NUMBER / CALLED NUMBER ROUTING124DISPLAY OF CALLING / CALLED NUMBERS124TELESECRETARY SERVICE125PRESENTATION OF LINES ON THE SYSTEMPHONES126PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM MODE126Line presentation in the systemphone display126PROGRAMMING REFERENCE127Notes127Accessing System Programming Options128System Settings Options129Feature130Notes130Extensions Settings Options132Lines Settings Options134Size: 4.82 MBPages: 139Language: EnglishOpen manual
