Owner's ManualTable of ContentsContents1Section 1 Overview 11Section 2 Setting up your System 131Section 3 Setting Up and Using Extensions 292Section 4 Using your Bizfon with Other Office Equipment 512Appendix A Multi-Language System Setup 573Appendix B Startup/Test Button 613Appendix C Bizfon 680 Installation Considerations 633Appendix D Bizfon 680 Specifications 673Appendix E Regulatory and Safety Information 693Index 774Section 1 Overview5Introduction5About the Owner’s Guide5Telephone-specific Documents5NOTE:5Supported Telephones and Telephone Features6Installing Your System6Bizfon Customer Care6Voice Vault Card Option6Arranging for Telephone Company Services7Hunt Groups7Caller ID8The Bizfon will also display Caller ID information for extension-to-extension calls. For example,...8Call Waiting8CAUTION!8Overview of Initial Bizfon Settings8Setting Up and Changing the System Password91. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...92. Dial extension 200 to access General Settings.103. Press 3 for security options.104. Press 1 to set the password.105. Follow the prompts to set the system password.10System Greetings10Setting the System Clock101. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...112. Dial extension 200, then enter the system password (if one has been configured) to access Gene...113. Press 4 to set the clock.114. Follow the prompts to enter the time and date.11Bizfon Extension Numbers11200: General Settings111. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...112. Dial extension 200 to access General Settings.113. Enter the system password (if one has been configured) and press #.114. Follow the prompts to select the General Setting you want to change.11201-208: Physical Extensions11249: Public Address12250-264: Virtual Extensions12290: Meeting Room130: Operator14299: Bizfon Customer Care14NOTE:14Emergency Use14Connecting and using a Power Fail Telephone14Dialing Emergency Numbers15Section 2 Setting up your System17Introduction17Incoming Call Handling Profiles171. Incoming callers hear the Automated Attendant greeting, then ring the operator, then (if unans...172. Incoming callers ring the Operator in Day mode or all phones in After Hours mode, then go to t...183. Incoming callers ring the Operator in Day mode, or all phones in After Hours mode. If the call...181. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...182. Dial extension 0, then enter the Operator password (if one has been configured).183. Press 2 to choose incoming call profiles, and follow the prompts.18NOTE:18Automated Attendant Greetings19Changing the System Day Greeting201. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...202. Dial extension 200, then enter the system password (if one has been configured) to access Gene...203. Press 2 to change Automated Attendant greetings.214. Press 1 to change the System greeting.215. The current greeting is played and you are prompted to accept the greeting or change it.216. Press 2 to record the new greeting.217. Press any key when done recording the new greeting.218. The greeting will be played back to you. Press 1 to use the greeting or press 2 to re-record t...21After Hours Mode211. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...222. Enter an extension, or press # for the current extension.223. Enter the extension’s password.224. Press 6 to enable After Hours Mode.22Changing the After Hours Greeting221. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...222. Dial extension 200 to access General Settings.223. Press 2 to change Automated Attendant greetings.234. Press 2 to change the After Hours greeting.235. The current greeting is played and you are prompted to accept the greeting or change it.236. Press 2 to record the After Hours greeting.237. Press any key when done recording the new greeting.238. The greeting will be played back to you. Press 1 to use the greeting or press 2 to re-record t...23Turning Off the Automated Attendant231. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...232. Enter the extension number, 0, and the password.243. Press 2 to select Attendant Setup.244. Follow prompts to select “Turn off Auto Attendant.”24Call Routing Directly to a Specific Extension24Changing the List of After Hours Extensions241. Put the Bizfon into After Hours mode as described in “After Hours Mode” on page17.242. Press the SETTINGS button. If using a non-BizTouch telephone, press 7 to enter Settings.243. Press 0 to select the Personal Settings for the Operator, and enter the Operator password foll...254. Press 1 to change forwarding settings. You'll hear “Calls will ring all extensions” or “Calls ...25Operator Extension25Choosing which extension rings when callers press 0251. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...252. Press 0 to select the Personal Settings for the Operator, and enter the Operator password foll...253. Press 1 to select Call Forwarding.264. Enter the extension to which calls should be forwarded.26Changing personal options for the Operator261. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...262. Enter the extension number, 0, and the password.263. Follow the prompts.26Group Ring26Setting up a Group Ring when callers press 027Setting up a Group Ring when Automated Attendant is Turned Off27Informational Messages28Creating Informational Messages281. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...282. Dial extension 200 and enter the system password, if configured, to access General Settings.293. Press 2 to select Auto Attendant Greetings.294. Press 4 to select Create an Informational Message.295. Press the number associated with the informational message, either 4 or 5.296. Record your informational message and press any key when finished.297. The informational message will be played back to you. Press 1 to use the message or press 2 to...298. Whenever you create a new informational message, be sure to re-record your automated attendant...29NOTE:29Additional Informational Messages30Changing the Phone Type301. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...302. Enter the extension to be changed, or # if it is the current extension, followed by your passw...303. Enter 9 for Additional Settings.314. Enter 3 to select the phone type.31Music-on-Hold31Turning Bizfon Customer Care Access Authorization On/Off31NOTE:31CAUTION:311. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...322. Dial extension 200 and enter the system password, if configured, to access General Settings.323. Press 3 for Security Options.324. Press 3 for Bizfon Customer Care permissions.325. Press 1 to toggle authorization On/Off.32Section 3 Setting Up and Using Extensions33About Universal Extensions33Setting Up Physical Extensions In the Office (201-208)34NOTE:35Setting up Virtual Extensions (250-264)351. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...362. Dial extension 200 to access General Settings.363. Enter the system password, if required, then press #.364. Press 1 to manage extensions.365. Press 3 to set up a Virtual Extension.366. Follow the prompts.36How to Make Phone Calls37Extension-to-Extension37Getting an Outside Line37Enabling * Passthrough on a Non-BizTouch Phone37Voice Mail38Voice Mail Notification38Pager Notification381. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...382. Dial your extension number, or # for this extension.383. Enter your password, if required, then press #.384. Press 9 for the Additional Settings menu.385. Press 1 to go into Pager Notification setup.386. Follow the prompt to enter the pager number correctly.387. By default, just your extension number is sent to your paging service as the message. If you n...38NOTE:391. Follow the instructions above to get into Pager Notification setup.392. When prompted, press 4 to enter the message-entry portion of the Pager Notification prompts, y...39Personal Greetings39Accessing Personal Voice Mail from any Physical Extension391. Pick up the telephone handset.392. Press 5.403. Enter your Universal Extension number.404. Enter your Password and press #.40Operator Voice Mailbox40Forwarding Voice Mail to another Extension401. Upon listening to the message, press 5.412. Record your introduction to the message, then press any key. If you don’t want to add an intro...413. If you’re happy with your introduction, press 1. Press 3 to re-record your introduction.414. Enter the extension number where the message will be forwarded.41Maximum Length of Voice Mail Messages41Expanding Your Bizfon 680 Voice Mail Capacity41Ordering of Messages41Call Handling in the Office42Handling Calls at Your Desk42Handling Calls Away from Your Desk43Handling Incoming Calls While on a Call43CAUTION!43Accessing Personal Settings from any Telephone441. Pick up the telephone handset.442. Press 7.443. Enter your Universal Extension number.444. Enter your Password and press #.44Using Universal Extensions from Outside the Office44Accessing the Bizfon Remotely441. Dial your company’s telephone number.452. Press * during the automated attendant greeting.453. Enter your Universal Extension number.454. Enter your Password and press #.45NOTE:45Remote Disconnect45Remote Transfer461. Press * to put the call on hold.462. Press 3, then the extension number where you wish to transfer the call.463. Press 3 again to complete the transfer and regain access to Bizfon 680 commands.46Taking Incoming Calls Remotely461. Accept the call by pressing 1, or462. Refuse the call by pressing #. This will handle the call in the same way as when you are in th...461. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...472. Dial your extension number, or # for this extension.473. Enter your password, if required, then press #.474. Press 1 for the Call Forwarding menu.475. Press 4 to disable/enable announcement for forwarded calls.47Remote Access when Automated Attendant is Turned Off471. Dial in to the Bizfon 680.472. If the call is answered by voice mail, press *. Proceed to step 4.473. If the operator answers the call ask him or her to transfer you to your extension and wait unt...474. Enter your extension number and password, then press #. You are now logged in and can access v...47Public Address48Meeting Room481. Dial extension 290.492. Press 2 to set up a password.493. Enter the password and confirm it.49Managing Extensions49Removing the Password for an Extension491. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...502. Dial extension 200 to access General Settings.503. Enter the system password, if required, then press #.504. Press 1 to manage extensions.505. Press 1 to remove a password.506. Enter the number of the extension.507. Follow the prompts.50Resetting an Extension501. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...512. Dial extension 200 to access General Settings.513. Enter the system password, if required, then press #.514. Press 1 to hear the Manage Extensions menu.515. Press 2 to reset the extension.516. Enter the number of the extension.51CAUTION!51Managing Bizfon Call Waiting511. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...522. Dial your extension number, or # for this extension.523. Enter your password, if required, then press #.524. Press 5 to turn on/off Bizfon Call Waiting.52Authorization to Make Outside Calls (Internal and Remote Users)521. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...522. Dial extension 200 to access General Settings.523. Enter the system password, if required, then press #.534. Press 3 to hear the Security Options menu.535. Press 2 to prevent remote users from accessing outside lines.53Configuring a Predial String531. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...532. Dial extension 200 to access General Settings.533. Enter the system password, if required, then press #.534. Press 5 to change Line Configuration Options.535. Press 1 to configure automatic predial when granting an outside line, then follow the prompts ...54Section 4 Using your Bizfon with Other Office Equipment55Fax Machines55Fax Extension Setup551. Make sure that the extension has been reset. This will be the case if the extension has never ...552. Connect the fax machine to the extension, and pick up the telephone handset of the fax machine...563. Follow the prompts through “Initial Settings.” When asked “If this extension will use a fax ma...56Fax Extension Tips56Audio Devices for Music-on- Hold57NOTE:57Audio Devices for Public Address57Modems58Bizfon 680 Diagram59Appendix A Multi-Language System Setup61Choosing your Preferred Language(s)61NOTE:61Choosing System-Level Language Preferences611. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...622. Dial extension 200 to access General Settings.623. Enter the system password, if required, then press #.624. Press 6 for Language Options.625. Follow prompts to choose one of the language configurations above.62Choosing Personal Language Preferences621. Pick up any BizTouch telephone extension and press the SETTINGS button. If using a non-BizTouc...622. Dial your extension number, or # for this extension.623. Enter your password, if required, then press #.624. Press 9 for Additional Settings menu.635. Press 4 to go into Default Language setup.636. Follow prompts to set the Current Language as desired.63Other Language Considerations63Recording a System Greeting63Informational Messages63Appendix B Startup/Test Button65Using the Startup/Test Button651. Press the blue Startup/Test button in the center of the Bizfon 680. You will hear:65CAUTION!652. Push the button again. You will hear:653. Push the button again. You will hear:664. Push the button one last time. You will hear:66Appendix C Bizfon 680 Installation Considerations67Mounting Bracket67Attaching the Bracket671. Hold the Bizfon 680 in your left hand with the power cord facing toward you and your thumb on ...672. Hold the bracket in your right hand, with the side with the large rectangular opening facing t...68Removing the Bracket691. Apply downward pressure with your thumb to the portion of the mounting bracket that protrudes ...692. While applying downward pressure, simultaneously slide the bracket in the direction of the pow...693. Pull the bracket away from the back of the Bizfon 680.69Wall Mount701. Position the Bizfon 680 within four (4) feet of a power outlet.702. Attach the bracket to the wall vertically, using the enclosed screws, or screws and drywall an...703. Lock the Bizfon into place on the bracket, by positioning the Bizfon 680 over the bracket and ...70Appendix D Bizfon 680 Specifications71Electrical Specifications71Recommended Operating Conditions71Telephone Connectors71Dimensions71Weight72Regulatory Information72Appendix E Regulatory and Safety Information73FCC Statement: Part 6873This equipment complies with FCC rules, Part 68. On the BOTTOM of this equipment is a label that ...73The (REN) is useful to determine the quantity of devices you may connect to your telephone line a...73If this equipment causes harm to the telephone network, the Telephone Company may discontinue you...73Your telephone company may make changes in its facilities, equipment, operations, or procedures t...73If you experience trouble with this equipment, please contact the manufacturer for warranty/repai...73This equipment may not be used on coin service provided by the Telephone Company. Connection to p...74FCC rules prohibit the use of non-hearing aid compatible telephones in the following locations or...74(1) All public or semipublic coin-operated or credit card telephones.74(2) Elevators, highways, tunnels (automobile, subway, railroad or pedestrian) where a person with...74(3) Places where telephones are specifically installed to alert emergency authorities such as fir...74(4) Hospital rooms, residential health care facilities, convalescent homes, and prisons.74(5) Workstations for the hearing impaired.74(6) Hotel, motel, apartment lobbies; in stores where telephones are used by patrons to order merc...74(7) Hotel and motel rooms. At least ten percent of the rooms must contain hearing aid compatible ...74FCC Statement: Part 15, Class A74RADIO AND TELEVISION INTERFERENCE74This equipment has been tested and found to comply with the limits for a Class A digital device, ...74· Reorient or relocate the receiving antenna.75· Increase the separation between the equipment and the receiver.75· Connect the equipment into an outlet on a circuit different from that to which the receiver is ...75· Consult the dealer or an experienced radio/TV technician for help.75You may also find helpful the following booklet, prepared by the FCC, “How to Identify and Resolv...75Changes and Modifications not expressly approved by the manufacturer or registrant of this equipm...75Canadian DOC Statement75“This digital apparatus does not exceed the Class A limits for radio noise emissions from digital...75“Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applic...75Industry Canada Notice76The Industry Canada label identifies certified equipment. This certification means that the equip...76The Department does not guarantee the equipment will operate to the user's satisfaction. Before i...76Repairs to certified equipment should be coordinated by a representative designated by the suppli...76Users should ensure for their own protection that the electrical ground connections of the power ...76CAUTION: Users should not attempt to make such connections them- selves, but should contact the a...76NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indicati...76Important Safety Instructions77Some of the following information may not apply to your particular product; however, when using t...771. Read and understand all instructions.772. Follow all warnings and instructions marked on the product.773. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aeroso...774. This product should not be used while you are in a bathtub, shower or pool. Immersion of the p...775. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it f...776. This product should be operated only from the type of power source indicated on the marking la...777. Do not allow anything to rest on the power cord. Do not locate this product where the cord wil...778. Do not overload wall outlets and extension cords as this can result in the risk of fire or ele...779. Never push objects of any kind into this product through cabinet slots as they may touch dange...7710. To reduce the risk of electric shock, do not disassemble this product. Opening or removing co...7811. Do not expose this product to extreme temperatures such as found near a hot radiator or stove...7812. Do not place lighted candles, cigarettes, cigars, etc., on this product.7813. Never touch uninsulated telephone wires or terminals unless the telephone line has been disco...7814. Never install or modify telephone wiring during a lightning storm.7815. Never install telephone jacks in wet locations unless the jack is specifically designed for w...7816. Use caution when installing or modifying telephone lines.7817. Unplug this product from the wall outlet and refer servicing to qualified service personnel u...78A. When the power supply cord or plug is damaged or frayed.78B. If the product has been exposed to rain or water.78C. If the product does not operate normally by following the operating instructions.78D. If the product has been dropped or the cabinet has been damaged.78E. If the product exhibits a distinct change in performance.7818. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be...7819. Do not use this product to report a gas leak in the vicinity of the leak.7820. Do not place this product on an unstable cart, stand or table. The product may fall, causing ...79Service Instructions79CAUTION!79Danger of explosion if battery is incorrectly replaced.79Replace only with the same or equivalent type recommended by the manufacturer.79Dispose of used batteries according to the manufacturer’s instructions.79Attention!79Il y a danger d’explosion s’il y a remplacement incorrect de la batterie.79Remplacer uniquement avec une batterie du meme type ou d’un type equivalent recommande par le con...79Mettre au rebut les batteries usagees conformement aux instructions du fabricant.79Index81A81B81C81D81E81F82G82H82I82L82M83O83P83R83S83T84V84W84Size: 700 KBPages: 84Language: EnglishOpen manual
User GuideTable of ContentsNotice3Preface5About this Administrator’s Guide5Telephone-Specific Documents6Section 1 Installing Your Bizfon 6807Mounting Your Bizfon 68010Connecting Your Phone Lines and Extensions12Running Diagnostics13Section 2 Initial Bizfon Settings15Overview15Bizfon Extension Numbers20Power Failure Telephone23Emergency Use23Section 3 Setting up Your System25Introduction25The Automated Attendant Profiles25Automated Attendant Greetings27Extension Directories33Call Routing Directly to a Specific Extension35Changing the List of After Hours Extensions35Operator Extension36Group Ring38Informational Messages39Changing the Phone Type41Music-on-Hold43Turning Bizfon Customer Care Access Authorization On/Off43Section 4 Setting Up and Using Extensions45About Universal Extensions45Voice Mail49Taking Incoming Calls Remotely51Remote Access when Automated Attendant is Turned Off52Managing Extensions53Managing Bizfon Call Waiting55Authorization to Make Outside Calls (Internal and Remote Users)56Configuring a Predial String57Section 5 Using your Bizfon with Other Office Equipment59Fax Machines59Audio Devices for Music-on-Hold61Audio Devices for Public Address61Modems62Appendix A Professional Installation Guide63Completing the Installation77Adding Units to an Existing Installation79Removing Units from an Existing Multibox Installation80Creating a Multibox System from Four Standalone Units82Appendix B Multi-Language System Setup87Choosing your Preferred Language(s)87Choosing System-Level Language Preferences87Choosing Personal Language Preferences88Other Language Considerations89Appendix C Bizfon 680 Specifications91Electrical Specifications91Recommended Operating Conditions91Telephone Connectors91Dimensions91Weight91Regulatory Information92Appendix D Regulatory and Safety Information93FCC Statement: Part 6893FCC Statement: Part 15, Class A95Canadian DOC Statement96Industry Canada Notice96Important Safety Instructions97Safety Warning100Index101Size: 1.98 MBPages: 108Language: EnglishOpen manual
