User ManualTable of Contents1 Getting Started7Overview7Conventions9Document conventions9Requirements10Starting the Application10First-time Access using the Desktop10Changing your Password12Accessing your Mailbox for the First Time132 Customizing your Mailbox15Overview15Customizing your Mailbox using your Telephone15Recording and selecting greetings15Changing your password17Changing message information17Changing the message summary17Changing the notification option18Changing message sorting options18Managing distribution lists18Customizing your Mailbox using your Computer20Recording and selecting greetings20Recording one-time messages253 Customizing Incoming Call Options29Overview29Managing Extensions and Identities Options294 Managing Messages using your Telephone31Overview31Accessing your Mailbox using your Telephone31Listening to Messages Remotely31Sending Messages from your Mailbox33Transferring calls to a mailbox34Forwarding messages34Replying to messages35Searching your contacts list37Caller Options375 Managing Messages using your Computer39Overview39Managing Messages in Microsoft Outlook39Managing voice messages in Outlook40Managing fax messages in Outlook43Managing Messages in Lotus Notes45Launching Lotus Notes45Managing voice messages in Lotus Notes47Managing fax messages in Lotus Notes48Synchronizing your password with Lotus Notes50Managing Messages in the Mailboxes Menu in the NetVanta UC client51Managing messages51Playing voice messages51Using attachments52Archiving messages536 Using SIP Telephones55Overview55Customizing your Phone55Changing the number of rings before calls go to voicemail56Setting the message waiting light on your phone56Using SIP Phones57Accessing voicemail messages57Transferring callers directly to voicemail58Using the NetVanta UC Server conference bridge58Paging59Parking calls and picking up parked calls60Working with call queues61Picking up ringing calls63Changing phones during a call647 Faxing67Overview67Sending Faxes68Sending faxes from other applications using the ADTRAN Fax Printer68Saving a document as a fax to send later69Changing users when sending a fax or saving a fax to send later70Sending faxes using the Faxes menu in the NetVanta UC Client71Sending faxes to a specific fax number using the Send Fax element73Automatically sending faxes requested by callers using a Fax-on- demand element73Managing outgoing faxes73Viewing the fax queue and status78Using fax cover pages80Receiving Faxes91Notifying users of an incoming fax on a shared voice and fax identity928 Creating Distribution Lists93Overview939 Creating Custom Call Answering Services95Overview95Managing Services96Working with services97Creating and changing service folders98Using the Service Editor100Working with Elements to Build a Service102Using and deleting links103Creating loop-back links104Customizing Services using Parameters104Validating Services105Troubleshooting Services10610 Using Elements to Create Call Answering Services107Overview107User context and service elements107Synchronizing contacts108Selecting values within elements using the value selector108Allowing callers to make temporary recordings within a service109Using Standard Elements111Hang-up element111Play One-time Message element111Play Announcement element112Menu element114Flow control element116Voicemail element118Deliver Messages element118Transfer Call element120Assisted Transfer element121Notify Pager element122Send Email element123Send Fax element124Receive Fax element126Fax-on-demand element128Using Advanced Elements130Select the Advanced tab on the tool palette to view the advanced elements. A brief description is provided for each element that is available. Record Announcement element131Take Message element135Advanced Menu element136Manage Mailbox element137Change Mailbox Password element137Verify Password element138Loop Counter element139Text To Speech element139Gather Digits element139Compare Data element140Create Log Entry element14111 Using Announcements in Call Answering Services143Overview143Using Prerecorded Announcements143Recording Announcements145Creating and recording announcements146Changing announcements147Managing Announcements15312 Using Databases in Call Answering Services155Overview155Managing Data Sources155Data Type Definitions158Accessing Data using Database Service Elements159Using the Data Source Selector159Using Database Elements163Fetch Data element164Dial for Data element165Add Data element167Delete Data element168Update Data element169Move Current Row element170Prompt for Current Row element17113 Importing and Exporting173Overview173Starting the Import/Export Wizard173Importing and Exporting Items17314 Setting Options175Setting General Options175Setting Message Delivery Options176Customizing your Mailbox178Changing the message summary178Sorting messages178Turning message information on or off179Turning password verification on or off179Setting Integrated Messaging Options180Compressing Voice Messages18115 Troubleshooting183Overview183Troubleshooting Message Waiting Indicators183Symptoms183Possible Causes183Solution183Troubleshooting the NetVanta UC Server184Symptoms184Possible Causes184Solutions184Using the NetVanta UC Server Logs185Errors and Warnings Alert Notifications186Managing logs188Troubleshooting warning log entries190Accessing Documentation and Training191Accessing Technical Support191Appendix A - Glossary193Appendix B - Installing the NetVanta UC Client Application197Size: 2.77 MBPages: 197Language: EnglishOpen manual