Toshiba CIX-AG-NP-VA User Manual
Trouble Shooting
Third Party Out Dialing/Screen Pop Problems
84
Strata CIX Net Phone AG 04/08
Third Party Out Dialing/Screen Pop
Problems
Problems
Cause(s):
Solution(s):
GoldMine is Not Dialing Out on Net Phone
Some early versions of Net Phone could
not properly control Goldmine or other 3rd
Party TAPI applications.
not properly control Goldmine or other 3rd
Party TAPI applications.
Use Net Phone 3.2 or higher.
Re-install Net Phone with the latest
version available to your maintenance
plan from Toshiba FYI.
version available to your maintenance
plan from Toshiba FYI.
Net Phone Hangs Up when Clicking Anywhere in Goldmine
The Goldmine TAPI subsystem does not
respond properly after initiating a TAPI dial.
Clicking anywhere in Goldmine sends a
TAPI disconnect to Net Phone, causing Net
Phone to hang up the call.
respond properly after initiating a TAPI dial.
Clicking anywhere in Goldmine sends a
TAPI disconnect to Net Phone, causing Net
Phone to hang up the call.
Install TAPI Link and configure
Goldmine to use it instead of the Net
Phone TSP.
Goldmine to use it instead of the Net
Phone TSP.
TAPI Outdial is Not Working with Goldmine on Win2000
The TAPI Service may not allow users to
access the service.
access the service.
Review the Goldmine Application Note
for details on allowing PC users to
interact with the Telephony service.
for details on allowing PC users to
interact with the Telephony service.
Net Phone Will Not Screen Pop Outlook
Outlook Link is not installed.
Net Phone requires Outlook Link to
work with Outlook.
work with Outlook.
Download and install the latest Outlook
Link from Toshiba FYI or re-install Net
Phone choosing Microsoft Outlook on
the screen asking to select an
integration option (Step 7 of the
Installation instructions).
Link from Toshiba FYI or re-install Net
Phone choosing Microsoft Outlook on
the screen asking to select an
integration option (Step 7 of the
Installation instructions).
Note: Outlook cannot be running when
you install Outlook Link.
you install Outlook Link.