Toshiba Strata CIX Developer's Guide

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Maintenance/Troubleshooting
Utilities/Tools
Strata CIX Voice Mail Programming    01/07
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Step 2: Restore Registry Information
1. On the target Stratagy ES system, run REGEDT32.
2. Open HKEY_LOCAL_MACHINE/Software/TAIS.
3. Highlight the TAIS Key.
4. From the menu, select Registry > Restore.
5. Open the C:\StratagyES folder on the local hard drive, highlight your registry backup file and 
click Open.
Utilities/Tools
Note
This option is available only to Prime and Administrator levels.
The Tools menu consists of 6 options – Port Status, Tracer, Tracer File, IVR Alias Editor, Run IVR 
Alias, and ASR Sync.
VM Port Status
See 
 for information on using this option.
VM Tracer/Tracer Files
VM Tracer is a diagnostic tool that is designed to assist you in troubleshooting Stratagy ES’s 
activity. It is a program that records events such as digits dialed in, digits dialed out, mailbox access, 
port activity and more. When troubleshooting problems with Stratagy ES’s functionality, running 
the Trace program should always be one of your first options.
It is automatically turned on when the Stratagy ES Server is started (see 
) and logs data until the Stratagy ES Server is shut down.
The Trace Data screen (
) consists of three elements: date/time, producer name list and 
message text. You can view, save, or print the data. Trace files that are not saved cannot be 
recaptured.
Figure 13-1 Voice Mail Tracer Data Screen
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