Toshiba Strata CIX Developer's Guide
System Reports
Reports
12-6
Strata CIX Voice Mail Programming 01/07
Mailbox Information and Statistics
This group of reports contains the statistical information for each configured voice mail mailbox.
The group consists of the following reports:
The group consists of the following reports:
•
Mailbox Calling Statistics – Provides calling statistics. Useful for monitoring call processing
statistics of all mailboxes in the system.
statistics of all mailboxes in the system.
•
Mailbox Usage Summary – Contains statistics for individual mailbox usage. Total time
(minutes) a mailbox is logged on to the system and total time (minutes) a mailbox is accessed
from the caller Main Menu.
(minutes) a mailbox is logged on to the system and total time (minutes) a mailbox is accessed
from the caller Main Menu.
•
Mailbox Info and Status – Provides individual mailbox information and status in detail.
•
Mailbox Message Statistics – Contains essential information related to a mailbox’s messages.
Mailbox Calling Statistics Report
Figure 12-33 Mailbox Calling Statistics Report Screen
Table 12-4
Mailbox Calling Statistics Report Fields
F
IELD
D
ESCRIPTION
Mailbox
Mailbox number.
No Answer
Number of times messages left in the mailbox due to no answer.
Busy
Number of times messages left in the mailbox due to busy.
Transfer to Operator
Number of times callers were transferred to the operator for assistance, either due
to time out or caller pressing “0.”
to time out or caller pressing “0.”
Transfer to Extension
Number of times the callers entered another mailbox or extension.
Abandons
Number of times callers hung up after reaching the mailbox extension without
leaving a message, transferring to an operator or calling another extension.
leaving a message, transferring to an operator or calling another extension.
7319