HP ZBook 17 Service Manual

In case of system failure or instability, the computer provides the following tools to recover your files:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you

have previously backed up. You can also use Windows Automatic Repair to fix problems that

might prevent Windows from starting correctly.

●

f11

 recovery tools: You can use the 

f11

 recovery tools to recover your original hard drive image.

The image includes the Windows operating system and software programs installed at the factory.

If you are unable to boot (start up) your computer and you cannot use the system repair

media you previously created (select models only), you must purchase Windows 8 operating system

media to reboot the computer and repair the operating system.

Using 

f11

 completely erases hard drive contents and reformats the hard drive. All files

that you have created and any software that you have installed on the computer are permanently

removed. The 

f11

 recovery tool reinstalls the operating system and HP programs and drivers that were

installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using 

f11

:

If possible, back up all personal files.

If possible, check for the presence of the Recovery Image partition: From the Start screen, type C,
and then select Computer.

If the Recovery Image partition is not listed, you must recover your operating system and

programs using the Windows 8 operating system media and the Driver Recovery media (both

purchased separately).

If the Recovery Image partition is listed, restart the computer, and then press 

esc

 while the “Press

the ESC key for Startup Menu” message is displayed at the bottom of the screen.

Press 

f11

 while the “Press <F11> for recovery” message is displayed on the screen.

Choose your language.

Choose your keyboard layout.

Select Troubleshoot from the boot options menu.

Select Reset your PC, and follow the on-screen instructions.

To order a Windows 8 operating system DVD, go to 

http://www.hp.com/support

, select your country

or region, and follow the on-screen instructions. You can also order the DVD by calling support. For

contact information, see the Worldwide Telephone Numbers booklet included with the computer.

140

Chapter 11   Backup and recovery in Windows 8