Toshiba Canvio Connect II User Manual

User’s Manual

EN-7

CANVIO CONNECT II

My computer does not recognize the disk drive at all.

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Make sure all of your connections are secure.

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If your drive is connected via a USB hub, make sure that it has its own 

power supply.

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If using an add-on card, make sure it is working properly and update the 

software/firmware.

Is it dangerous if the drive feels warm whilst in operation?
A:  This is normal, and therefore not dangerous.

The drive gives me a “Device cannot start.”
A:  Two possible reasons. It is either a power problem and you should 

check the connections, or the drive has a malfunction and requires 

service.

I cannot see my drive in “My Computer”, but it does appear in the Device 

Manager.
A:  Follow these instructions:

1. Right-click “My Computer”.
2. Select “Manage” in the pop-up menu.
3. Select “Disk Management”.
      You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right hand box and select “Delete Partition” in the 

pop-up menu.

6. Right-click the box and select “Create New Partition” in the pop-up 

menu.

7. Then select “Primary Partition” in the partition wizard window. Click 

next.

8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to format the drive.

As I try to format the drive, I receive the message “Could not complete 

format”.
A:  This can be caused by formatting the drive with FAT file system.

Try “NTFS” file system. This should solve the problem.