Xerox Phaser 6020 User Guide

Troubleshooting 

 

 Xerox

®

 Phaser

®

 6020 Color Printer 

91 

 

User Guide 

 

 

 

Printer Does Not Print 

 

The printer is in Power Saver mode. 

Push the control panel button. 

The printer has an error. 

Follow the instructions on the control panel display or in the Printer 

Status window of PrintingScout. 

The printer is out of paper. 

Load paper into the tray. 

A toner cartridge is empty. 

Replace the empty toner cartridge. 

The Error Indicator is blinking. 

If the Ready Indicator is off, the printer has stopped working. Turn 
off the printer, then turn it on again. If the error persists, contact 

your Xerox representative. 

Both control panel indicators are off. 

Turn off the printer, confirm that the power cord is plugged in 
correctly to the printer and the outlet, then turn on the printer. If 

the error persists, contact your Xerox representative. 

The printer is busy. 

  If the Ready Indicator is flashing, it is normal. A previous print 

job could be the problem. Use the printer properties to delete all 

print jobs in the print queue. 

  Load the paper in the tray. 
  If the Ready Indicator is not flashing after you send a print job, 

check the USB connection between the printer and the 

computer. Turn off the printer, then turn it on again. 

  If the Ready Indicator is not flashing after you send a print job, 

check the wireless connection between the printer and the 

computer. Turn off the printer, then turn it on again. 

The printer cable is disconnected. 

  If the Ready Indicator is not flashing after you send a print job, 

check the USB connection between the printer and the 

computer.