Xerox Phaser 6020 User Guide

Troubleshooting 

 

108 Xerox

®

 Phaser

®

 6020 Color Printer 

 User 

Guide 

 

Note: 

Bold symbols indicate a steady light, and symbols with radiating beams indicate a flashing 

light. 

 

     

            or       

The toner cartridge is low. You can continue printing. See 

Ordering 

Supplies.

 on page 80 

 

 or 

 

The toner cartridge is empty. Replace the empty toner cartridge. 

See 

Toner Cartridges

 on page 81. 

 

     

            or       

The toner cartridge is not installed or is not installed correctly. 

Install a toner cartridge, or reseat the toner cartridge. See 

Toner 

Cartridges

 on page 81. 

 

 

 

 

The printer is in the Non-Genuine Toner mode. 

 

 

PrintingScout Alerts 

PrintingScout is a utility installed with your Xerox

®

 print driver. It automatically checks the printer status 

when you send a print job. If the printer is unable to print, a PrintingScout alert appears on your 
computer screen to let you know that the printer needs attention. In the PrintingScout dialog box, click 
the alert to view instructions explaining how to fix the problem. 

 

Note: 

PrintingScout is a Windows-only application. 

 

 

Online Support Assistant 

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to 
solve your printer problems. You can find solutions for print-quality problems, paper jams, software 
installation issues, and more. 

To access the Online Support Assistant, go to 

www.xerox.com/office/6020support

.