LG NC1000 Owner's Manual

86

Question

Answer

The transfer stopped during 
"

Send to player" task.

●  Check whether the media fi le is an offi cially supported type and try again. 

The offi cially supported media types are available in the Files 

by SuperSign list.

The "

Scan" shows no available 

players.

● Check whether the SuperSign Player is on.
● Check whether the SuperSign Player is working properly.
● Check the SuperSign Player's network cable connection status.
● Check the SuperSign Player's network IP address status.
● Set the SuperSign Player's network IP manually.

The data saved in the SuperSign 
Player's C drive were lost.

●  SuperSign  Player  uses  the 

Enhanced  Write  Filter  (EWF)  function  for 

data protection. With 

EWF on, data saved by users in the C drive are only 

temporarily  saved. These  temporarily  saved  data  will  be  deleted  when 
SuperSign Player is rebooted. If you do not want to use the 

EWF function, 

go to the Player menu and disable 

EWF.

MS Offi ce fi les do not open in 
SuperSign Player.

●  Check whether MS Offi ce program is properly installed. With 

EWF enabled, 

MS  Offi ce  will  not  be  correctly  installed.  Disable 

EWF  and  re-install  MS 

Offi ce. We advise you to enable 

EWF after the installation is completed.

Content is not playable even 
though the content I sent to the 
player was registered in the 
media library.

●  The player will not play the new content received if another fi le is playing 

on the same player. Stop the content currently playing and then repeat the 
"

Send to Player" process.

Letters of RSS, text, or messages 
are not correctly displayed.

●  Change the MS Windows language setting using 

Options.

Appendix

Frequently Asked Questions (FAQs)