LG LDE5415ST Owner's Manual

SMART DIAGNOSIS™

Should you experience any problems with your range, 

it has the capability of transmitting data to your smart 

phone using the LG Smart Oven application or via 

your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your 

range is turned on by touching the 

Start button. If 

your range is unable to turn on, then troubleshooting 

must be done without using Smart Diagnosis™.

Download the LG Smart Oven application on 

your smart phone.

Open the LG Smart Oven

 

application on your 

smart phone. Touch Smart Diagnosis™ button to 

advance to the next screen.

Follow directions of the application. Using ‘Tag 

On’ is recommended but, if it does not work well, 

the application will show how to use Audible 

Diagnosis.

Touch [   ] in the LG Smart Oven application 

for a more detailed guide on how to use the Tag 

On function.

 

•

Call quality differences by region may affect the 

function.

 

•

Use the home telephone for better 

communication performance, resulting in better 

service.

 

•

Bad call quality may result in poor data 

transmission from your phone to the machine, 

which could cause Smart Diagnosis™ to 

malfunction.

Call the LG call center at: (LG U.S.) 1-800-243-

0000 (LG Canada) 1-888-542-2623.

When instructed to do so by the call center 

agent, hold the mouthpiece of your phone over 

the Smart Diagnosis™ logo on the machine. 

Hold the phone no more than one inch from (but 

not touching) the machine. 

Do not touch any other buttons or icons on the 

display screen.

Touch and hold the 

Start button for three 

seconds.

Keep the phone in place until the tone 

transmission has finished. This takes about 6 

seconds and the display will count down the 

time.

Once the countdown is over and the tones have 

stopped, resume your conversation with the call 

center agent, who will then be able to assist you 

in using the information transmitted for analysis.

 

•

For best results, do not move the phone while 

the tones are being transmitted.

 

•

If the call center agent is not able to get an 

accurate recording of the data, you may be 

asked to try again.