KitchenAid KESS907XSP User Guide

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Is the proper cookware being used? See “Cookware” 
section.

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Is the control knob or element controls set to the proper 
heat level? See “Cooktop Controls - Touch-Activated 
Custom Control Temperature Management System,” 
“Cooktop Controls - Custom Knobs Custom Control 
Temperature Management System,” “Cooktop Controls - 
Standard Knobs” or “Cooktop Controls - Pro Line Knobs” 
section, depending on your model.

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Is the range level? Level the range. See the Installation 
Instructions.

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Is the electronic oven control set correctly? See “Glass 
Touch-Activated Electronic Oven Control” section.

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Has a delay start been set? See “Timed Cooking” section.

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On some models, is the Control Lock set? See “Control 
Lock” section.

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On some models, is the Sabbath Mode set? See “Sabbath 
Mode - Option 7” section.

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Does the oven temperature calibration need adjustment?
See “Oven Temperature Calibration - Option 6” section.

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On some models, does the cooling fan run during BAKE, 
BROIL or CLEAN? It is normal for the fan to automatically 
run when the oven is in use. This helps cool the electronic 
control.

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Is the display showing “SET CLOCK”? There has been a 
power failure. Clear the display. See “Oven Displays” section. 
On some models, reset the clock, if needed. See “Clock/
Timer Display” section.

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Is the display showing a letter followed by a number?
Press OFF to clear the display. See “Oven Displays” section. 
If a letter followed by a number reappears, call for service. 
See “Assistance or Service” section.

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Is the oven door open? Close the oven door all the way.

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Has the function been entered? See “Self-Cleaning Cycle” 
section.

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On some models, has a delay start Self-Clean cycle been 
set? See “Self-Cleaning Cycle” section.

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Has a delay start been set? See “Timed Cooking” section.

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Is the range level? Level the range. See the Installation 
Instructions.

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Is the proper temperature set? Double-check the recipe in 
a reliable cookbook.

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Is the proper oven temperature calibration set? See “Oven 
Temperature Calibration - Option 6” section.

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Was the oven preheated? See “Bake,” “Broil,” “Easy 
Convect Conversion,” “Convection Bake,” “Convection 
Roast” or “Convection Broil” section.

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Is the proper bakeware being used? See “Bakeware” 
section.

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Are the racks positioned properly? See “Positioning Racks 
and Bakeware” section.

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Is there proper air circulation around bakeware? See 
“Positioning Racks and Bakeware” section.

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Is the batter evenly distributed in the pan? Check that 
batter is level in the pan.

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Is the proper length of time being used? Adjust cooking 
time.

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Has the oven door been opened while cooking? Oven 
peeking releases oven heat and can result in longer cooking 
times.

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Are baked items too brown on the bottom? Move rack to 
higher position in the oven.

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Are pie crust edges browning early? Use aluminum foil to 
cover the edge of the crust and/or reduce baking 
temperature.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
use only factory specified parts. These factory specified parts will 
fit right and work right because they are made with the same 
precision used to build every new KITCHENAID

®

 

appliance. 

To locate factory specified parts in your area, call us or your 
nearest KitchenAid designated service center.

Call the KitchenAid Customer eXperience Center toll free: 
1-800-422-1230.

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Features and specifications on our full line of appliances.

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Installation information.

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Use and maintenance procedures.

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Accessory and repair parts sales.

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Specialized customer assistance (Spanish speaking, hearing 
impaired, limited vision, etc.).

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Referrals to local dealers, repair parts distributors and service 
companies. KitchenAid designated service technicians are 
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your 
area, you can also look in your telephone directory Yellow 
Pages.

If you need further assistance, you can write to KitchenAid with 
any questions or concerns at:

KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.